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Why EnMart Sends E-mails

9th June 2014

Why EnMart Sends E-mails

posted in About EnMart |

mailing listWhy is EnMart sending you email? Are we spamming you? Did we buy a list? We get these questions sometimes, so we thought it was time to explain ourselves, and let you know why you just might want to keep on receiving the messages we send.

EnMart, as a rule, sends out three types of email messages. They are:

  1. Order confirmations/updates, sent out automatically by our online store
  2. Direct correspondence, such as quotes, information, notifications, questions, or answers
  3. Mass emails, such as special offers, sales, or other general information

For the purposes of this post, we are addressing the third type of email.

First off, we would like to emphatically state that we do NOT buy lists to send mass emails. We don’t like those kinds of emails either. Our emails are ONLY sent to three groups of people. Those who have:

  1. Placed an order with us at some point in time in the past
  2. Attended one of the trade shows where we exhibited
  3. Indicated in some other way such as via our Facebook signup page that they are interested in receiving our emails.

A lot of people don’t realize it, but when you attend a trade show, somewhere in the papers you sign or in the information you receive is a statement that you are giving permission to the exhibitors to contact you via email. After all, that’s one of the main purposes of a trade show – to connect vendors with existing and potential customers.

Trade shows are mutually beneficial. As a customer, you want to find new products and vendors, information, or meet with your current suppliers. As an exhibitor and vendor, we want to meet with you, our customers, and we want to gain new ones. Sending emails out to trade show attendees can sometimes reach people we missed, or people who may have stopped by and forgot about it.

As an advertising medium, email lets us keep costs low and also offer occasional discounts, product offerings, or other potential benefits to you. Since mass email and social media (Facebook, Twitter, etc.) are the ONLY methods EnMart uses to notify you of these special offers, if you are not following us or receiving our emails, you will miss that limited time free shipping offer, or the % discount, etc.

We’re not machines auto-emailing you. We are real people, and if you reply to any of our emails, you will reach a real live person and not one of those “do not reply” mailboxes that drops your message in to a bottomless black hole. We do our best to keep the number of emails down to a minimum of around 1-2 per month. If you don’t want to receive them, it is very easy to stop them and we honor your unsubscribe requests.

We use Constant Contact to send out all mass emails, and there are very strict rules that we must adhere to. All these emails have a very convenient “Safe Unsubscribe” link at the bottom. With a few clicks you can unsubscribe from any or all of our lists, and we’ll never email that email address again. We couldn’t even if we wanted to – Constant Contact prevents it. In fact, if you later want to start receiving emails from us again, you’d have to either go back to Constant Contact and change your settings, or come up with a new email address.

While we do make every effort to reasonably target our potential audience with relevant email content, it can appear to be a bit of a shotgun approach at times, and you may receive something that doesn’t pertain to you personally. For those emails, we apologize and beg your indulgence.

Sincerely,

The EnMartians

This entry was posted on Monday, June 9th, 2014 at 3:33 pm and is filed under About EnMart. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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