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Planning Receipt Time for Orders

5th June 2012

Planning Receipt Time for Orders

posted in Shop EnMart |

Sometimes the hardest part of planning a job for a customer can be determining when you’ll receive the necessary materials and allowing enough time to make sure the job can be completed by the deadline.    When you order supplies from another company, you’re at the mercy of that company’s schedule when telling your customer how long it will take to complete the order.   That’s why clearly stated shipping and turn times can be a lifesaver,  and why EnMart makes every effort to ensure our shipping and turn time policies are easy to find.  We do know,  however,  that people in a hurry may often skip what seems like boilerplate type,  so I thought I’d spell out our policies, turn times and shipping schedule so all the information would be in one easily accessible place.

In Stock Items

In stock items will normally ship the same day that the order is placed.  The official cut-off for same day turn times is 2 p.m. Eastern Standard Time.   EnMart will make every effort to ship from the location closest to the customer,  but reserves the right to ship from other locations as necessary.   Backorder situations will be addressed and corrected as quickly as possible.    Orders placed on Saturdays, Sundays or holidays will be filled on the next business day.

Custom Items

Blank Patches

Blank patches are created when they are ordered.   Because EnMart has such a wide variety of size and color choices we do not keep any patches in stock.   Creation time for patches may take anywhere from 2 to 5 business days, depending on the production queue and the size of the order placed.   Blank patches generally ship from Michigan, which may add up to four shipping days (via Fed Ex Ground) to your receipt time.   If you have an emergency situation and need patches quickly,  please contact us to determine if we can meet your required turn time.

Ntrans Screenprint Transfers

Ntrans transfers are created when they are ordered.   Completion time depends on timely receipt of useable artwork,  the size of the order and the production queue, but is generally a minimum of two days.    Ntrans transfers are made in Michigan,  so shipment time could be up to four days (via Fed Ex Ground).

Sublimated Patches

Sublimated patches are created when they are ordered.  Completion time depends on timely receipt of useable artwork,  the size of the order and the production queue,  but is generally a minimum of 2 days.   Sublimated patches can ship from any of the EnMart locations,  so shipment time may depend on which locations have openings in their production schedules.

Also, please keep in mind that selecting USPS as your shipping method may also have an impact on the receipt time for your order.   USPS orders generally ship the day after the order is placed.    USPS as a shipping service is also only currently available from the Michigan facility.   While USPS is a viable and economical shipping option,  we do not recommend it if you need something quickly.

As always,  EnMart endeavors to do all we can to assist our customers.  If you have an emergency situation and need an item quickly,  please let us know and we’ll be happy to work with you.

This entry was posted on Tuesday, June 5th, 2012 at 11:17 am and is filed under Shop EnMart. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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