Embroidery Talk Has Moved!

Let’s Have a Chat

18th May 2009

Let’s Have a Chat

posted in About EnMart |

live-helpphpLast week I mentioned that EnMart was working on adding some new contact methods to our web site.   One method was Skype, and another method, which was still a work in progress, was live chat.  I’m pleased to announce that live chat is now operational.

If you look at the left hand navigation on our site, you’ll see that there is now a box at the bottom of the menu that says “Click for Live Help”.  If you click that box you will be taken to a chat screen where you can connect in real time with an EnMart customer service representative.  If you have a question about anything, you can now contact someone immediately, while you’re right there on the site, and get your question answered.

Most people are at least somewhat familiar with live chat, but if you’re not, here are the basics.  When you click the live help icon, you’ll be taken to a screen where you’ll be asked to enter your name and question.  Once you’ve done that and clicked “send” the question will be sent to an EnMart customer service rep. They’ll type an answer back and you will proceed back and forth until your question has been answered to your satisfaction.  Answers will be delivered in real time.

If you have a question, you now have an additional way to contact EnMart and get the answer you need.  You may now contact us via snail mail, e-mail, telephone, Skype and live chat and, of course, this blog.  Please feel free to use any of those methods to get in touch with us.  We want to hear what you have to say.

This entry was posted on Monday, May 18th, 2009 at 9:54 am and is filed under About EnMart. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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