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How to Contact EnMart

13th May 2009

How to Contact EnMart

posted in Uncategorized |

customerserviceThose of you who read this blog on a regular basis probably already know that I’m a big stickler about companies having available contact information.  I feel having contact information that is accurate and gives multiple methods of contact is so important that I’ve devoted a specific post to it.  This issue is also something I stress regularly with our IT Department, who is so brilliant and marvelous that they keep finding new ways for us to stay in touch with our customers.   Today, I wanted to take a minute to tell you about two of the latest.

One new contact method is through Skype.  EnMart has been using Skype for international calls for a while, and we’re now expanding into using it for domestic calling as well.   Since Skype is now in use,  we have implemented a Skype contact initiative for our customer service personnel.  If you look at the bottom of any page of our web site, you’ll see small green buttons you can click which will connect you to our customer service personnel via Skype.   Elaine and Diane are both very knowledgeable and helpful, so please do call them if you have any questions.  You can also contact me through Skype.  Just click the button that says Skype Call Kristine if you have any Marketing questions, and you’ll be connected to me.

In addition to adding Skype, and our other methods of contact information, EnMart is also working on adding a live chat feature to our site.  This will give you the ability to contact our customer service staff if you have a question and don’t wish to call or e-mail us.  Live chat should be available in the next few weeks.  When that service goes online, I will be sure and let everyone know.

This entry was posted on Wednesday, May 13th, 2009 at 12:00 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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  1. 1 On May 18th, 2009, Let’s Have a Chat » EnMart Embroidery Talk said:

    [...] week I mentioned that EnMart was working on adding some new contact methods to our web site.   One method was Skype, and another method, which was still a work in progress, [...]

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