Embroidery Talk Has Moved!

What We Don’t Do

19th October 2009

What We Don’t Do

customer-service-repEvery once in a while we’ll get an inquiry or a comment on the blog asking if we do or sell a particular thing.  Sometimes the query comes to us because someone Googled a particular phrase and it connected with a blog post I wrote in the past.  Sometimes the query just comes from someone who is calling blind, hoping that we can be of help.  Whenever possible we do try to be of help, but I thought it might be useful to spell out a few of the things that we don’t currently do, just to save some time.

One thing we don’t do is sell embroidery machines.    Since we don’t sell machines, we also do not offer service,  nor do we provide manuals.  Our parent company does have many machines of different brands in the six locations it operates, so we can sometimes provide information on troubleshooting a machine, but that is on a case by case basis and not something we offer as a matter of course.   We also have extensive connections in the industry, so we can on occasion get hold of an out of print manual for a machine but, again, that is not a service we offer on a regular basis.  If you are having problems with a machine,  you’re welcome to ask us if we can help, but we make no guarantees that we can.  EnMart also does not offer any training in how to use a machine at this time.

Another thing we don’t do is embroider patches.  We do offer blank patches,  and will be happy to sell you all the blank patches you can use in a variety of colors and sizes.  EnMart often gets inquiries as to whether we can embroider the patches we sell, and right now the answer to that is that we cannot.   While our parent company does do embroidery on patches, it is done for a very specific set of clients in a very specific industry.  At this point, extending those services to our EnMart customers would require retooling of our processes.  That may happen down the road, but that’s in the future.  In the meantime, if you do need decorated patches,  you can always choose our custom sublimated patches.  These patches are a quick, easy and inexpensive way to offer decorated patches to your clients.

The list of what we don’t do or don’t offer isn’t that long, so it always pays to ask us.   If you’re looking for a particular embroidery backing or topping and don’t see it on our site, contact us.   There is a chance we may already have the item in our inventory and, if not, we can certainly get it for you.   We have extensive contacts within the machine embroidery community,  and this often means that we can obtain the product or provide a connection to the service for which you are looking.   Our customer service representatives are always happy to help, and if they don’t know the answer, they can speak to our resident experts who probably will.

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