We’ve had a few questions lately from different customers that seemed basic enough that the answers could be useful to all our customers. The easiest way to talk to all of you is here on this blog, so I thought today would be a good day to share some facts about EnMart with all of you.
One thing I wanted to cover is our hours of operation for Customer Service. Our customer service staff is based in the corporate headquarters in Traverse City, MI. We answer the phones from 8 a.m. to 6 p.m. Eastern Standard Time. If you call between those hours you will get a live person unless all lines are busy, at which time you will be directed to our group mailbox where you can leave a message.
Another item I wanted to cover was MSDS sheets. We do have MSDS sheets available for the Sprayway products we carry and will soon have them for our sewing machine oil. We are in the process of adding downloadable versions of the MSDS sheets to our website. In the meantime, if you are in need of MSDS sheets, please contact us and we will be happy to send them to you.
I also wanted to cover the locations that EnMart operates. Our corporate headquarters is in Traverse City, Michigan. This location is where customer service is housed and also where blank patches and Ntrans transfers are manufactured. Our second location is in Reno Nevada and services the Western states and the West Coast. Our third, and newest, location is in New Jersey. This location services the East Coast. To see all the EnMart locations, please visit our Locations page.
When you place an order, simply order as your normally would through the EnMart store. Once the order has been received, we will route it to the location that can ship your requested items in the fastest time.