Embroidery Talk Has Moved!

We’re Listening

9th October 2007

We’re Listening

We received an order for supplies yesterday, and the following comment was attached:

“I have sewn with your thread and it is wonderful.  I am so glad that I can order from you.  Thanks, so much.”

Every company likes to be told their products and services are appreciated.  Let’s face it, if your clients aren’t telling you you’re doing well, you’re probably not.  EnMart is part of a tradition of quality and service that stretches over 30 years.  The foundation of all the Ensign Group companies is customer service, not just for the big guys who spend millions, but for the little guy who just wants to make a buck or two.  

Obviously, we love to hear from our customers.  That’s why we started this blog.  It is also why we include multiple ways to contact us on our web site and we make sure that information is easy for our customers to find.  We want to know what you like and don’t like.  We’re interested in what products you’d like to see us sell.  Most of all, we want you to tell us how you think we’re doing.  It’s nice to get comments like the one quoted above, they let us know we’re on the right track and that our customers like our products.  We’re equally eager, however, to hear from you when think something hasn’t gone well.  I won’t say we’re happy to receive those sorts of comments, but we do know that being advised of issues or problems is the first step toward correcting them.

If you have something you’d like to tell us, positive or not so positive, please feel free to contact us at any time.  You can leave a comment here on this blog, or contact us by any of the methods listed on our contact page.  Our goal is to provide the best products available and the best service possible to the machine embroidery community.  We can’t give you what you want and need unless we know what that is, and the only ones who can tell us that are all of you.

posted in About EnMart, Shop EnMart, Thread | Comments Off

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